Customer Support Engineer/Jet Expert
Вакансия № 31944610 в населенном пункте (городе) Москва, Россия от компании "Jet Admin" на сайте Электронный Центр Занятости Населения (ЦЗН) Москвы.
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Репутация компании "Jet Admin" в отзывах работников:
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Обязательное требование к опыту работы искомого сотрудника: 1–3 года.
График работы: удаленная работа.
Тип занятости: полная занятость.
Вакансия № 31944610 добавлена в базу данных: Четверг, 4 сентября 2025 года.
Дата обновления этого объявления: Пятница, 26 сентября 2025 года.
| Рейтинг вакансии: 2,25 из 100 баллов |
Работодатель предложит заработную плату по результатам собеседования с соискателем работы.
Hey! We're looking for a Customer Support Engineer to join our Jet Admin team.
You’ll join our early Customer Success team, helping to define how we support customers with the most challenging and interesting no-code use cases.
The ideal candidate has experience building apps with Jet Admin and other no-code tools, working with APIs, and has experience in customer-facing roles like professional services, technical consulting, or technical onboarding. We are looking for a candidate that is incessantly focused on ensuring Jet Admin customers are successful.
We prefer experience in the No-Code space, but if you're a curious, technical person that enjoys providing exceptional, high-touch, hands-on help, we want to hear from you.
Responsibilities:
- Customer Onboarding: Conduct customer onboarding sessions to introduce the product and its features. Provide training and support to help customers effectively use our no-code platform.
- App Building Guidance: Provide expert advice and guidance to customers as they build their apps using our no-code solution. Troubleshoot any issues that arise and assist with problem-solving to ensure smooth app creation.
- Customer Success Management: Act as a trusted advisor to our customers, building a deep understanding of their business goals and how our product can help them achieve these.
- Feedback Loop: Gather customer feedback and collaborate with the product development team to improve our platform and the user experience.
- Product Advocacy: Promote the unique value and benefits of our no-code platform to potential and existing customers.
- Retention and Expansion: Foster strong relationships with customers to reduce churn, and identify opportunities for upselling and cross-selling to increase customer lifetime value.
Desired experience:
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General understanding of application architecture.
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Know and understand what data models are, models and relationships in SQL relational databases, REST / SOAP and endpoints, JSON / XML.
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Strong problem-solving skills and the ability to troubleshoot technical issues.
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Excellent communication and relationship-building skills.
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Bachelor’s Tech degree or equivalent experience in a relevant Tech field.
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Experience in back-end, front-end or mobile development is a plus.
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Experience in creating projects on any no-code/low-code platforms is a plus.
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English level B2+ is required.
What do we offer:
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Full time remote job.
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Career growth (we are a start-up: you work great - we raise you)
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The opportunity to join a very interesting project that will definitely change the world of software development.
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Work in an international company with users around the world.
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