VoC Business Analyst (Customer Experience Analytics Team)
Вакансия № 26564545 в населенном пункте (городе) Москва, Россия от компании "Tabby" на сайте Электронный Центр Занятости Населения (ЦЗН) Москвы.
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Организация работает в следующих сферах деятельности: Информационные технологии, системная интеграция, интернет; .
Репутация компании "Tabby" в отзывах работников:
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Обязательное требование к опыту работы искомого сотрудника: 1–3 года.
График работы: удаленная работа.
Тип занятости: полная занятость.
Вакансия № 26564545 добавлена в базу данных: Вторник, 2 сентября 2025 года.
Дата обновления этого объявления: Суббота, 27 сентября 2025 года.
| Рейтинг вакансии: 14,91 из 100 баллов |
Работодатель может предложить примерно следующую оплату труда: от 3000 USD на вакантной должности "VoC Business Analyst (Customer Experience Analytics Team)".
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 3,000,000 active users choose Tabby to stay in control of their spending and make the most out of their money.
Over 10,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale's use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others.
We are looking for the Voice of the Customer (VoC) Business Analyst to the Customer Experience Analytics Team to become a key customer advocate, speaking on behalf of the customer to internal teams.
CX Team aims to create a frictionless customer journey, aiming to analyze rootcauses for the customer contacts, measure friction along the journey, and identify internal opportunities for improvement across the organization.
About the role
VoC Business Analyst is a bridge between Data and Business. He would rely on data that CX analyzed internally, to represent the customer, using data-driven storytelling.
VoC Business Analyst would become familiar with how the company works, what are the KPIs and measures existing across customer-relevant functions, starting from the Customer Service through Partner Service, Risk and so on.
You'll be working in a dynamic, rapidly evolving environment with the following responsibilities
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Understand the Tabby Ops model to make a fair judgment about the VoC. Use internal and suggest external tools and resources to digitize VoC data collected by Tabby.
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Create and own a Customer Journey map. Use VoC and internal data to highlight friction along the journey. Suggest CJ improvement opportunities.
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Own NPS process and analysis.
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Own a CX improvement roadmap, working with stakeholders across Tabby in a CX improvement routine.
You should apply if you have
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Great ability for rootcause analysis.
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An overview of the CX domain.
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Understanding drivers of loyalty. Literacy of NPS and other ways of measuring loyalty.
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Past experience in data or business analytics. Great academic results could compensate for the lack of experience.
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Ability to delivery a message in an actionable way.
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Nice to have: experience working with CS or CX data, in customer related functions.
Relocation
We offer remote work from anywhere in the world and are happy to work out an individual relocation plan for you.
Our employees have the opportunity to choose a country for registration: at the moment those are Armenia and Georgia.
We will help you open a legal entity and a bank account. In Armenia and Georgia the taxes are compensated by Tabby.
For our employees we cover the following:
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Flight to Armenia or Georgia;
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Accommodation during the paperwork completion period;
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Opening a bank account and getting a residence permit in one of the mentioned countries;
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Family relocation (dependants).
New employees can also choose an alternative method of relocation to another country of their choice. In this case, Tabby will reimburse up to $5,000 of verified costs upon opening a legal entity and a bank account.
What you can expect
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A competitive salary dependent upon your experience.
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We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
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A working environment that gives you autonomy and responsibility from day one.
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You should be comfortable with the idea that the quality of your work will influence the shape of your career.
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Participation in company's employee stock options program.
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Full health and dental cover.
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