Operations Support Analyst
Вакансия № 22867921 в населенном пункте (городе) Москва, Россия от компании "АО Citibank" на сайте Электронный Центр Занятости Населения (ЦЗН) Москвы.
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Обязательное требование к опыту работы искомого сотрудника: не требуется.
График работы: полный день.
Тип занятости: полная занятость.
Вакансия № 22867921 добавлена в базу данных: Среда, 10 сентября 2025 года.
Дата обновления этого объявления: Пятница, 26 сентября 2025 года.
| Рейтинг вакансии: 4,99 из 100 баллов |
Работодатель предложит заработную плату по результатам собеседования с соискателем работы.
Job Responsibilities:
- Pre-embossed cards personalization;
- Pre-embossed cards package;
- Plastics reconciliation;
- Cards hand-over to delivery agents;
- Pre-embossed cards returns processing;
- Pre-embossed cards reports preparation;
- Reconciliation of personalized cards;
- Destruction of undelivered pre-embossed cards;
- Pre-embossed cards production and delivery tracking in Embossing Management System (EMS);
- Coordination of incidents resolution related to pre-embossed cards issuance;
- Daily production of online/urgent cards in accordance with internal Citibank policies and procedures, Associations (VISA/MC) standards and Central Bank requirements;
- Timely package of personalized cards according to approved Welcome pack;
- Ensure daily control and quality of cards production and delivery in accordance with internal Bank requirements, Associations’ and Central Bank requirements (quality of embossing and package);
- Marketing materials stock maintenance: orders planning and processing, destruction of marketing materials;
- Blank plastic, personalized cards, damaged cards maintenance. Timely orders preparation for blank plastic production and approvals coordination. Blank plastic stock maintenance. Destruction of invalid blank plastic versions. Blank plastic distribution requests processing;
- Embossing machines consumables stock maintenance, ordering. Destruction of used materials, containing clients’ data;
- Timely reporting on: blank plastic production and stock, marketing materials stock and consumables;
- Effective relationship with other Units: consultancy on cards personalization, cards delivery, cards processing in EMS local application;
- Effective relationship with Units involved in cards personalization and delivery processes;
- Effective relationship with Unit vendors performing embossing machines service maintenance, timely orders submission for consumables and maintenance;
- Effective relationship with vendors supplying cards production and personalization process: timely files exchange process, plank plastic ordering;
- Cards internal system processing (Embossing Management System, Eclipse, etc.);
- Ensure card production and delivery cycle is completed in time in accordance with Bank procedures;
- Timely off-balance accounts reconciliation, proofing;
- Regular physical plastic stock reconciliations at vendor;
- Perform monthly or ad-hoc vendor’s cards personalization quality check in accordance with Welcome pack;
- Projects management;
- Compliance with Citibank internal policies, procedures and regulations;
- Effective support of business initiatives and UAT testing;
- Timely escalation of incidents to management;
- Timely reconciliations with vendors;
- EMS related projects support, raised by CDU or by any other department. Including new products launch, maintenance of application. Full UAT and PROD cutover support (In-house and vendor);
- Regional projects support from RU embossing side (FR sign-off, UAT regression tests execution);
- EMS settings configuration (not projects) to adapt for new processes/products, initiated by CDU or by any other department. Full UAT and PROD cutover support;
- Embossing (in-house/Vendor) production issues timely investigation/resolution coordination;
- Other ad-hock tasks.
Knowledge/Experience:
• English language (ability to read and translate);
• MS OFFICE knowledge;
• Experienced in card production;
• Knowledge of associations requirements for cards production and personalization;
• Cards embossing experience;
Skills:
• Experienced user of MS Office application
• Good analytical skills
• Communication skills
• Project participation skills
• New processes/products implementation skills
• Operating with embossing machines
Qualifications:
• Higher Education (or 3-rd year's student, who is able to work full-time).
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