Customer Support Manager (fintech, blockchain, crypto)
Вакансия № 18747496 в населенном пункте (городе) Москва, Россия от компании "LATOKEN" на сайте Электронный Центр Занятости Населения (ЦЗН) Москвы.
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Обязательное требование к опыту работы искомого сотрудника: 1–3 года.
График работы: удаленная работа.
Тип занятости: полная занятость.
Вакансия № 18747496 добавлена в базу данных: Среда, 17 сентября 2025 года.
Дата обновления этого объявления: Суббота, 27 сентября 2025 года.
| Рейтинг вакансии: 4,15 из 100 баллов |
Адрес вакантного места работы: Москва, Космодамианская набережная, 52с1.
Работодатель может предложить примерно следующую оплату труда: от 40000 до 100000 руб. на вакантной должности "Customer Support Manager (fintech, blockchain, crypto)".
LATOKEN’s mission is to put financial life at fingertips. So everybody can use money to bring ideas to life to build the future and be a stakeholder of it.
Internet startups conquered the commanding heights after 20 years since the dot-com bubble. Blockchain is the internet of value - the next wave which outperforms any technology and industry in history. This technology is a game-changer for a vast market of blood and brain of humankind: payments and trading. As blockchain works worldwide: no need for central banks, layers of private banks, or custodians.
LATOKEN is a top blockchain bet on the financial system upgrade.
Our mission is to put
Money and assets at fingertips worldwide:
- Open account and deposit fiat in few seconds
- Manage money: Pay, Receive or Transfer
- Manage assets: Crypto, Startups, Pre - IPO, Equity...
Unit: Customer Success
Unit Mission: Clients are successful and evolving our products to delight their future needs.
Role: Customer Support Manager
Functions:
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Ensure fast response and assistance to users via Helpdesk tools (TG group, Zendesk Support & Chat, SM mentions);
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Facilitate all B2C user interactions with the company and increase user retention by delivering high-end and customer-oriented support
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Guide users all along the way with their IEO and listing page setup and launch
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Increase the quality and chat success rate and tailor solutions to clients needs
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Be user-needs oriented, build industry-best customer support by putting the highest priority on clients issues and shortening resolution time
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Answer chats on the 1st line accordingly to FAQ within 60 seconds
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Ensure a fast terminal checking for pending and rejected withdrawals and deposits
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B2B and B2C process automation and optimization
Requirements:
- Ability to work 2/2 12h night shifts;
- Fluent written English;
- At least 6 months of customer support experience;
- At least 6 months of experience working with social media (replying to customers, improving the image of the brand while responding);
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Knowledge of crypto/trading;
- Technical acumen & logical thinking;
- Self-starting, multi-tasking, well organized, able to work in a fast-paced environment, result-oriented;
- Understanding that remote work is as important as at-the-office one.
Benefits:
- Competitive salary;
- Exceptional performance-based bonuses;
- The top-notch international team of blockchain pioneers.
Why LATOKEN:
- Build the future. Level up the financial system. Put it at fingertips, so everybody can use the money to build and be a stakeholder of the future.
- 2x mobile users growth each month, 4.7 ratings.
- Largest primary market with 160 IEOs since 2017.
- The team is our main product, we build a culture capable to shift frontiers. A great workplace is stunning colleagues. Adequate performers should work elsewhere. The only top talent here.
- Be stakeholder. You build a product helping people's success. People pay for it and you get a stake of these future payments as a LATOKEN shareholder. We have the highest in fintech team shares pool.
- We overpay. If you are with us, as a shareholder, you should earn 10-100x comparing to any other top career alternative. And the team expects your performance to match the reward.
You would receive $ 40 000 - 100 000 in stock option value. You can earn a lot if you put clients first, want, and capable to make the world better with the new technology.
Feel a great fit - apply now or forward to a great candidate.
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