Customer Success Manager CIS
Вакансия № 17570885 в населенном пункте (городе) Москва, Россия от компании "Exponea" на сайте Электронный Центр Занятости Населения (ЦЗН) Москвы.
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Организация работает в следующих сферах деятельности: Информационные технологии, системная интеграция, интернет; .
Репутация компании "Exponea" в отзывах работников:
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Обязательное требование к опыту работы искомого сотрудника: 1–3 года.
График работы: полный день.
Тип занятости: полная занятость.
Вакансия № 17570885 добавлена в базу данных: Воскресенье, 14 сентября 2025 года.
Дата обновления этого объявления: Пятница, 26 сентября 2025 года.
| Рейтинг вакансии: 8,14 из 100 баллов |
Адрес вакантного места работы: Москва, Автозаводская, улица Ленинская Слобода, 19к1с2.
Работодатель предложит заработную плату по результатам собеседования с соискателем работы.
We are Exponea, an internationally renowned Customer Data Platform (#1 on G2.com) – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.
Currently expanding our Customer Success team, we’re looking for a new colleague as Customer Success Manager (CSM) for CIS region. Could you be one of them?
- Help top e-commerce businesses boost their performance.
- Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.
- Serve clients in Russia but with possibility to get experience globally (offices in Bratislava, Prague, Brno, London, Edinburgh, Moscow, Warsaw, New York and Berlin)
Tasks and responsibilities:
As a Customer Success Manager you will be expected to:
- build long-term relationship with your clients
- act as a trusted advisor & industry expert able to challenge the status quo
- hold commercial discussions, when clients decide to grow with us
The role of CSM is to act as a guardian for both, client & Exponea. On the client side, the CSM’s main role is to ensure that Exponea delivers value to the client at every moment of the cooperation. As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Exponea is fully aligned with client’s goals & strategy. On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.
What we expect of the candidate:
- In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
- Knowledge of e-commerce, marketing and the current trends in the industry.
- Experience of leading teams and projects or pursuing own business (ideally B2B).
- Previous working experience as an Account Manager/CSM or other similar role.
- Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
- Motivation and willingness to become a professional user of the Exponea platform – you need to pull off 2-3 projects as a Business Consultant and become proficient with Exponea to qualify as a CSM. Typical candidates qualify in 3-6 months, but only you decide how fast you get there.
- Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
- Basic understanding of technology around marketing cloud solutions.
More things you might like about Exponea:
- Talent development thanks to our Internal People Development Program:
- Communication and soft skill development program provided by our resident coach Ivo Ve?e?a.
- Leader development program
- A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. That freedom goes hand-in-hand with responsibility.
- Transparent communication of business metrics and decisions from our leadership. Inspired by PayPal’s founders, our CEO, Peter, aims to support employees in starting their own successful firms.
- Flexible working hours. Remote work and home office are possible.
- Reward based on your commitment and capabilities.
- Free lunches.
- Friendly atmosphere and motivated colleagues who like what they do.
About us:
Exponea is the world’s first Customer Data and Experience Platform. A CDXP ingests and analyzes all your customer data, stitches and enriches it with AI, and activates it to intelligently orchestrate personalized experiences across all touchpoints, in real-time, at scale.
Through this, we have enabled marketers to understand their customers and immediately turn insights into actionable campaigns, ensuring an improved customer experience and increasing customer retention.
With offices and customers in many countries, the company spans the globe. The team works with multiple sectors, including retail, e-commerce, banking, and telco and enables sustainable growth for market leaders, such as River Island, Missguided, Zurich, T-Mobile and many others. Learn more about Exponea.
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