Technical Account Manager
Вакансия № 11996875 в населенном пункте (городе) Москва, Россия от компании "GE (General Electric Company)" на сайте Электронный Центр Занятости Населения (ЦЗН) Москвы.
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Организация работает в следующих сферах деятельности: Промышленное оборудование, техника, станки и комплектующие; Тяжелое машиностроение; Электроника, приборостроение, бытовая техника, компьютеры и оргтехника; .
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Обязательное требование к опыту работы искомого сотрудника: 3–6 лет.
График работы: полный день.
Тип занятости: полная занятость.
Вакансия № 11996875 добавлена в базу данных: Пятница, 12 сентября 2025 года.
Дата обновления этого объявления: Суббота, 27 сентября 2025 года.
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Работодатель предложит заработную плату по результатам собеседования с соискателем работы.
GE Digital is the team behind Predix, the world's first cloud-based industrial operating system. www.ge.com/digital/
Predix Asset Performance Management (Predix APM) is a suite of software and service solutions designed to help optimize the performance of your assets. Predix APM connects disparate data sources and uses advanced analytics to turn data into actionable insights while fostering collaboration and knowledge-management across an organization. Built on Predix Platform, Predix APM works across all equipment, all OEMs, and all industries, across the plant, and across the fleet. Predix APM gives organizations the flexibility to develop new analytics and applications, making it versatile to meet changing needs.
Job Overview:
The Technical Account Manager provides account management for Premier and Escalated accounts. S/He has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and ensure successful implementation and operation of GE Digital software solutions. S/He will interface with Technical Support Managers, Customer Success Managers, and other business teams to ensure overall technical success for designated accounts.
In this role, you will:
- Develop and manage customer action plans for purposes of accelerating complex issue
resolution. - Identify and coordinate resources necessary to solve issues. Escalate as required to
ensure timetables are met. - Provide regular status updates to customers on outstanding issues.
- Determine root causes of escalations and develop preventative action plans to avoid recurrence.
- Interface with SW Support Technical Managers, Engineering, Professional Services, and Marketing to ensure timely, high quality solutions to customer reported issues.
- Provide regular status updates to senior level management.
- Anticipate customer needs and responses, and modify communications appropriately to ensure best possible response.
- Build a trust relationship with customers and balance customer needs with internal business direction to achieve mutually beneficial outcomes
- Provide metrics and reports to customers regarding support performance.
- Understand customer business drivers and systems infrastructure to proactively deliver product roadmap updates, enhancement requests, available upgrades, and make qualified recommendations on appropriate SIMs and Service Packs.
Basic Qualifications:
- Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math), Master’s Degree preferred.
- Minimum 3 years of professional experience.
- Bi-lingual: Russian and English.
Desired Characteristics:
- Proven experience managing strategic\escalated customer accounts.
- Ability to make priority decisions based on customer business situations.
- Strong communication and presentation skills.
- Asset Performance Management software experience.
- Experience supporting both on-premise and cloud based software solutions.
- Experience working with or supporting complex software solutions in a business or industrial environment.
- Strong domain and application knowledge, particularly in the areas of manufacturing, control, analytics, and industrial asset management and maintenance.
- Proven ability to develop and manage technical action plans.
- Excellent organizational, customer relationship, verbal and written communication skills.
- Proven ability to deliver influential and impactful messages to customer and internal senior leadership.
- Exceptional say/do ratio - ability to define and deliver to a plan with minimal supervision.
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